YOUR PRIVACY MATTERS

Privacy Policy

Last updated: 28 October 2026

Shiftmitra Movers (“we”, “our” or “us”) respects your privacy. This Privacy Policy explains how information may be collected, used and protected when you visit our website, shiftmitramovers.com, or contact us about our packing and moving services.

1. Information We Collect

Depending on how you contact us and the services you request, we may collect information such as:

• Your name and mobile number.
• Email address, if you provide one.
• Pickup and destination locations or addresses.
• Preferred moving date and requested moving service.
• Details you choose to share while requesting a quotation or arranging a move.
• Technical information such as browser type, device information, pages visited and website usage data, where collected by our website or enabled tools.

Please share only information relevant to your enquiry or move.

2. How We Use Your Information

We may use the information you provide to:

• Respond to enquiries and prepare quotations.
• Understand your pickup, destination and moving requirements.
• Coordinate and provide requested packing, moving and storage services.
• Contact you regarding your enquiry, quotation or booking.
• Maintain service, billing and communication records where applicable.
• Protect the website, troubleshoot technical issues and prevent misuse.
• Meet applicable legal or regulatory obligations.

3. Contact Through WhatsApp, Phone or Email

If you choose to contact us by phone, WhatsApp or email, the information you share will be processed to respond to your request and coordinate the services you have asked about.

If a website form prepares a WhatsApp message, the message is not sent automatically unless you choose to send it. Once you use WhatsApp, that service’s own privacy policy and terms also apply.

4. Cookies and Website Analytics

Our website or its service providers may use cookies or similar technologies for essential website functions, security, performance measurement and, where enabled, advertising measurement.

The specific tools used depend on the website configuration. You can manage cookies through your browser settings. Blocking certain cookies may affect some website functions.

Where analytics or advertising measurement tools are active, their providers may process technical or website interaction data under their own terms and applicable settings.

5. Sharing of Information

We do not sell your personal information as part of our ordinary business practices. Information may be shared when reasonably necessary with service providers that help operate our website, communication systems or business operations, or with moving partners involved in delivering a service you request.

We may also disclose information where required by law or when reasonably necessary to protect our rights, customers or services. Third-party providers process information according to their own terms and applicable privacy practices.

6. Data Security

We take reasonable steps to protect the information entrusted to us. However, no website, electronic transmission or storage method can be guaranteed to be completely secure. Please avoid sending passwords, payment PINs, OTPs or unnecessary sensitive documents through general enquiry forms or messages.

7. Data Retention

We retain information for as long as reasonably necessary to respond to enquiries, provide services, maintain relevant business records, resolve disputes and comply with applicable legal obligations. Retention periods may differ depending on the type of information and the reason it was collected.

8. Your Choices and Privacy Requests

Subject to applicable law and any legitimate retention requirements, you may contact us to request access to or correction of your personal information, raise a privacy concern or request deletion of information that no longer needs to be retained.

We may need to verify your identity before responding to a request. Some information may need to be retained for legal, accounting, service or dispute-related reasons.

9. Third-Party Websites and Services

Our website may link to external services, including WhatsApp. We do not control the privacy practices of external websites or services. Please review their policies before sharing information with them.

10. Children’s Privacy

Our website and moving services are intended for people arranging services for themselves or their household or business. We do not knowingly seek personal information from children without appropriate involvement or authorization from a parent or guardian, where required.

11. Changes to This Policy

We may update this Privacy Policy when our website, services or applicable requirements change. The updated version will be published on this page with a revised “Last updated” date.