SERVICE TERMS

Terms & Conditions

Last updated: 28 October 2026

Welcome to Shiftmitra Movers. These Terms & Conditions apply to your use of shiftmitramovers.com and enquiries or moving services requested through us. By using our website or confirming a service, you agree to the terms applicable to your enquiry or booking.

1. About Our Services

Shiftmitra Movers provides information and quotations for services that may include:

• Home shifting and household relocation.
• Office relocation.
• Long-distance moving.
• Warehousing and storage, subject to availability.

Service availability depends on the location, requested date, scope of work and confirmation by our team.

2. Enquiries and Quotations

• Website enquiries and quotations are requests for information and do not automatically confirm a booking.
• Any quotation is based on the details supplied by the customer and the services included in the quotation.
• The final price may need to be revised if the inventory, access conditions, distance, service requirements or other material details differ from those originally provided.
• Any revised charges should be communicated for agreement before additional chargeable work is undertaken, where reasonably possible.
• Quotation validity, inclusions, exclusions and applicable taxes will be as stated in the quotation provided to the customer.

3. Booking Confirmation and Payments

A booking is confirmed only after the required details, service availability and payment arrangements have been agreed by the customer and Shiftmitra Movers.

Any advance, balance payment, payment deadline, cancellation charge or other fee must be specified in the applicable quotation or booking confirmation. Customers should review these terms before making payment.

Do not treat an enquiry, an automated message or an unaccepted quotation as confirmation that a moving slot has been reserved.

4. Customer Responsibilities

Customers are responsible for:

• Providing accurate contact details, addresses, inventory and moving-date information.
• Informing us about stairs, lifts, parking restrictions, access limitations and any special handling requirements.
• Arranging access to pickup and delivery locations at the agreed time.
• Separately identifying valuables, fragile items and items requiring special care before packing begins.
• Ensuring that items handed over for moving can lawfully be transported.
• Reviewing the agreed service scope and raising questions before confirming the booking.

5. Packing, Loading and Delivery

Packing, loading, transportation, unloading and unpacking are provided only to the extent included in the agreed quotation or booking. Special packing materials, additional labour, waiting time or services outside the agreed scope may involve additional charges if communicated and agreed.

Delivery estimates are based on the information available at the time. Traffic, weather, route restrictions, access issues and other circumstances beyond reasonable control may affect timing. We will make reasonable efforts to communicate material delays.

6. Prohibited and Restricted Items

Customers must not include illegal, dangerous or restricted items in a consignment without prior disclosure and lawful written acceptance where permitted. This includes explosives, flammable substances, hazardous chemicals, illegal goods and other items that cannot lawfully be transported or stored.

Customers should keep cash, jewellery, important documents, personal identification and other highly valuable personal items with them unless a specific arrangement has been expressly agreed.

7. Damage, Loss and Claims

If an item appears damaged or missing, please notify us as soon as reasonably possible and provide the booking reference, item details, photographs and supporting information available.

Any claim will be reviewed in light of the agreed service terms, available evidence and applicable law. Liability, exclusions, claim deadlines and compensation arrangements, if any, are governed by the applicable booking agreement and law. Nothing in these terms removes rights or remedies that cannot legally be excluded.

8. Insurance

Insurance is not implied merely because a moving service is booked. Any insurance cover, premium, insured value, exclusions and claim process must be specifically confirmed in writing. Customers should review the actual policy wording and insurer’s conditions where insurance is arranged.

9. Cancellation and Rescheduling

Customers who need to cancel or reschedule should contact us as early as possible. Any applicable refund, cancellation fee, advance adjustment or rescheduling condition will be as stated in the accepted quotation or booking confirmation and subject to applicable law.

If we cannot provide a confirmed service, we will communicate with the customer to discuss the available options and any refund due under the agreed terms and applicable law.

10. Website Use

Website content is provided for general information about our services. We make reasonable efforts to keep information useful and current, but service details and availability may change.

You must not misuse the website, attempt unauthorised access, interfere with its operation or submit false, unlawful or misleading information.

11. Third-Party Services and Links

The website may link to third-party services such as WhatsApp. Those services operate under their own terms and privacy policies. We are not responsible for the content or policies of external websites that we do not control.

12. Events Beyond Reasonable Control

Delays or service disruption may occur due to circumstances beyond reasonable control, including severe weather, road closures, government restrictions, emergencies or transport disruptions. We will take reasonable steps to communicate significant impacts and discuss practical alternatives.

13. Privacy

The information you provide through our website or during a booking is handled as described in our Privacy Policy. Please review that policy to understand how your information may be collected and used.

14. Changes to These Terms

We may update these Terms & Conditions from time to time. The updated version will be published on this page with a revised date. The terms applicable to a particular booking should be read together with the quotation and booking confirmation agreed for that service.

15. Applicable Law and Disputes

These terms are subject to the laws applicable in India. Disputes will be handled by the competent courts or authorities as determined under applicable law. Nothing in these terms limits any mandatory consumer rights.